Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
How can I change my shipping address?
If you suspect there's an issue with the shipping address, contact us immediately before the order is shipped, providing your order number for reference.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if I’m unavailable at delivery time?
If you’re not available, either have someone else collect the order or contact the courier to reschedule.
How much does shipping cost?
Shipping costs vary by location and are shown at checkout. Free shipping is available in the U.S., U.K., Canada, and Australia with certain minimum orders.
Intentional design
We create with intention. Our products provide real comfort with clean design and honest materials.
Quality first
We obsess over the details and strive to deliver the best products at the best prices, every time.
Customer care
We're always on your side: keeping our loyal customers happy is our top priority and number one goal.
CONTACT INFO
Trade name: The Leather Shelf
Phone number: +1 (307) 218-2602
Email: support@theleathershelf.com
Physical address: KK Global Enterprises LLC, 30 North Gould Street, Sheridan WY 82801, United States